Privacy Policy

A. Information You Voluntarily Provide
This is information you give us directly when you interact with us, such as when you create an account, make a purchase, or contact support:

⁃ Contact Data: Name, email address, phone number, and postal address.

⁃ Account Data: Username, password (encrypted), and profile information.

⁃ Financial Data: Payment information (processed by a secure third-party payment processor; we do not store full card details).

⁃ Communication Data: Content of messages, emails, or calls with our support team.

B. Information We Collect Automatically
When you use our Services, we automatically collect data about your device and activity: ⁃ Usage Data: Information about how you use our Services, such as the pages you view, the features you use, and the time spent on the Services.

⁃ Technical Data: Internet Protocol (IP) address, browser type, operating system, unique device identifiers, and crash data.

⁃ Tracking Data & Cookies: We use cookies and similar tracking technologies to track activity and hold certain information. You can manage your cookie preferences via your browser settings.

⁃ To Provide and Maintain Services: To operate, deliver, and maintain the functionality of our products and services.

⁃ Account Management: To manage your registration as a user and provide customer support.

⁃ Improvement and Development: To analyze usage trends, test new features, and improve the quality and design of our Services.

⁃ Marketing and Communication: To send you updates, promotional materials, and information about products or services you may be interested in (you can opt-out at any time).

⁃ Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or misuse of our Services.

⁃ Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.

⁃ With Service Providers: We use trusted third parties (e.g., cloud hosting, payment processors, analytics providers) to perform functions on our behalf. These parties are contractually obligated to protect your data.

⁃ For Business Transfers: If Xtec is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data becomes subject to a different Privacy Policy.

⁃ For Legal Reasons: If required to do so by law, court order, or governmental request, or to protect the safety of our users or the public.

⁃ With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information, provided you consent.

⁃ The Right to Access: Request copies of your personal data we hold.

⁃ The Right to Rectification: Request that we correct any information you believe is inaccurate or incomplete.

⁃ The Right to Erasure (Right to be Forgotten): Request that we delete your personal data, under certain conditions.

⁃ The Right to Object/Opt-Out: Object to our processing of your personal data, particularly for direct marketing purposes.

⁃ The Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

XtecEmail: info@xtec.co.za